Copy an SLA to Create a New SLA

Owned by Natalie Gesin (Deactivated)
Last updated: Jul 11, 2023 by Jacob Mathews (Deactivated)
1 min read

To copy an SLA to create a new SLA:

  1. In SLA Management, click SLAs in the left navigation.
    You see all the available SLAs.

  2. To quickly find an SLA, click the Find button. To search for an SLA based on specific criteria, click the Search button.

    Duplicate SLA Wizard - Define Tab

  3. Click the SLA you wish to copy and click Duplicate.

  4. In the Define dialog box, enter the new SLA name and description and select a different SLA group, if needed. Click Next.

  5. In the Details dialog box, review and edit the existing options as needed. Click Next.

  6. In the Validate dialog box, review and edit the existing options and test the SLA as needed.

  7. Click Save to save the new SLA.