Manage KPIs and KPI Attributes

Service Level Agreements (SLAs) use Key Performance Indicators (KPIs) to help you measure and improve operational efficiency. KPIs are defined and assigned to processes based on the Eagle process type. Upon completion of scheduled processes, such as events, jobs, or message streams, KPI execution statistics are captured to allow SLA monitoring and SLA status reporting. KPIs measure performance of your business against the SLA benchmarks as time passes. You can define these benchmarks ahead of time and compare selected KPIs against the benchmarks to better gauge future performance.

Currently, several predefined KPIs are supported: Duration, Failed Record Count, Processed Record Count, Start Time, Stop Time, Throughput, Total Record Count. These KPIs can be configured as average, sum, minimum, or maximum.