Edit an SLA

Owned by Natalie Gesin (Deactivated)
Last updated: Jul 11, 2023 by Jacob Mathews (Deactivated)
1 min read

To edit an SLA:

  1. In SLA Management, click SLAs in the left navigation.
    You see all the available SLAs.

  2. To quickly find an SLA, click the Find button. To search for an SLA based on specific criteria, click the Search button.

  3. Click the SLA you wish to edit and click Edit.

  4. In the Define dialog box, you can change the SLA name and description. Click Next.

    SLA Wizard - Define Tab

  5. In the Details dialog box, you can change the available KPIs and their attributes, but you cannot change the SLA type. Click Next.

    SLA Wizard - Details tab

  6. In the Validate dialog box, review and edit the existing options and test the SLA as needed.

  7. Click Save to save the updated SLA.