Create a New SLA Group

Owned by Natalie Gesin (Deactivated)
Last updated: Jul 11, 2023 by Jacob Mathews (Deactivated)
1 min read

To create a new SLA group:

  1. In SLA Management, click SLA Groups in the left navigation.
    You see a list of all the SLA groups. 

  2. Click Create New and select SLA Group.

    Create New SLA Dropdown

  3. In the Create SLA Group dialog box, enter the new group name, click the drop down to select the client name, and enter a description.
    Since the group is new, there are no associated SLAs.

    Create SLA Group Dialog Box

  4. Click Save to save the new SLA group.