Create a New SLA

Owned by Natalie Gesin (Deactivated)
Last updated: Jul 14, 2023 by Jacob Mathews (Deactivated)
2 min read

To create a new SLA:

  1. In SLA Management, click SLA in the left navigation.
    You see a list of all the SLAs.

  2. Click Create New and select SLA.

    Create New SLA or SLA Group

  3. In the Define dialog box, enter the SLA name, click the drop down to select the SLA group, and enter a description. Click Next.

    Create New SLA Wizard - Define Tab

  4. In the Details dialog box, select the SLA type (default is Standard), click Add to select the KPI sources from the Select Sources dialog box, and make changes to KPI attributes, if needed.

    Create New SLA Wizard - Details Tab

  5. To select KPI sources, in the Select Sources dialog box, click the search criteria, for example, Source Type, and click Search. Check the boxes next to the sources you wish to use and click OK to return to the Details dialog box.

    Select Sources Dialog Box

  6. In the Details dialog box, click Next.

  7. In the Validate dialog box, change the aggregate function and its values, if needed and click the Test SLA button to validate the SLA. You can also review KPI data and the KPI query code by clicking Show KPI Data and Show KPI Query, respectively.

    Create New SLA Wizard - Validate Tab

  8. Click Save to save the new SLA.