Loading Error Pattern
- Natalie Gesin (Deactivated)
- Kinga Huszno
The Load Error alert pattern is identified by the phrase "Loading Error" in the subject line right after the environment name.
In this example, the alert indicates that there was a translation issue. From the additional information in the email, you can see that 1 of 10 records failed. This is a data error.
This alert usually indicates that there is a business logic error, not a technical issue. Depending on the specific client and Eagle ACCESS arrangement, no action is required from Eagle ACCESS until, or unless, the client escalates to Eagle.
Example Email with the Loading Error Alert
As a general comment, the status of Success with Errors is highly confusing. It's either Success or Errors. If it's not an error that will halt processing, perhaps it should be classified as a Warning, not an error. ??
Subject: Â ENVxxx: New=Y: Loading Error: An empty STAR message was generated as a result of translation.
Body:
Impact: 2
Urgency: 2
Category: Technology Support
Sub-Category: Others
CI:
==================================
correlationId: TEST_ABCCLIENT_003
businessTaskId: TEST_ ABCCLIENT
============== Step 15 ==============
STATUS = Success with Errors
Message Stat Id = 6140786
File Name =
Total Number of Records = 10
Number of Records Passed = 9
Number of Records Failed = 1
List of Error(s):
-- Message Detail Id = 62881385
Error # 1
Reason Code = -11
Description = An empty STAR message was generated as a result of translation.
Error # 2
Reason Code = -10
Description = The request was not processed
============== Step 14 ==============
STATUS = Success
Message Stat Id = 6140782
File Name =
Total Number of Records = 1
Number of Records Passed = 1
Number of Records Failed = 0
============== Step 13 ==============
STATUS = Success
Message Stat Id = 6140781
File Name =
Total Number of Records = 1
Number of Records Passed = 1
Number of Records Failed = 0
============== Step 12 ==============
STATUS = Success
Message Stat Id = 6140780
File Name =
Total Number of Records = 1
Number of Records Passed = 1
Number of Records Failed = 0
============== Step 11 ==============
STATUS = Success
Message Stat Id = 6140779
File Name =
Total Number of Records = 1
Number of Records Passed = 1
Number of Records Failed = 0
============== Step 10 ==============
STATUS = Success
Message Stat Id = 6140775
File Name =
Total Number of Records = 1
Number of Records Passed = 1
Number of Records Failed = 0
============== Step 9 ==============
STATUS = Success
Message Stat Id = 6140774
File Name =
Total Number of Records = 1
Number of Records Passed = 1
Number of Records Failed = 0
============== Step 8 ==============
STATUS = Success
Message Stat Id = 6140773
File Name =
Total Number of Records = 1
Number of Records Passed = 1
Number of Records Failed = 0
============== Step 7 ==============
STATUS = Success
Message Stat Id = 6140772
File Name =
Total Number of Records = 1
Number of Records Passed = 1
Number of Records Failed = 0
============== Step 6 ==============
STATUS = Success
Message Stat Id = 6140766
File Name =
Total Number of Records = 1
Number of Records Passed = 1
Number of Records Failed = 0
============== Step 5 ==============
STATUS = Success
Message Stat Id = 6140765
File Name =
Total Number of Records = 1
Number of Records Passed = 1
Number of Records Failed = 0
============== Step 4 ==============
STATUS = Success
Message Stat Id = 6140764
File Name =
Total Number of Records = 1
Number of Records Passed = 1
Number of Records Failed = 0
============== Step 3 ==============
STATUS = Success
Message Stat Id = 6140763
File Name =
Total Number of Records = 1
Number of Records Passed = 1
Number of Records Failed = 0
============== Step 2 ==============
STATUS = Success
Message Stat Id = 6140762
File Name =
Total Number of Records = 1
Number of Records Passed = 1
Number of Records Failed = 0
============== Step 1 ==============
STATUS = Success
Message Stat Id = 6140761
File Name =
Total Number of Records = 1
Number of Records Passed = 1
Number of Records Failed = 0Â