Missing Files Error Pattern

Owned by Natalie Gesin (Deactivated)
Last updated: Oct 22, 2024 by Kinga Huszno
1 min read

The Missing Files Error alert pattern is identified by the phrase "Missing Files Error" in the subject line right after the environment name.

This alert indicates that an expected file is missing. This is a critical issue that needs to be addressed as soon as possible.

Example Email with the Missing Files Error Alert - Error Downloading Files

Subject: ENVxxx: New=Y: Missing Files Error: Error downloading file(s) csv_feeds_to_star_POS_WGRS_20130930_PVa96811.csv
Body:

Impact: 2 Urgency: 2 Category: Technology Support Sub-Category: Others CI: ================================== correlationId: ACQUIRE_Clientxxx_TEST_02 businessTaskId: ACQUIRE_Clientxxx_TEST ================================== STATUS: FAILED Error description: Error downloading file(s) csv_feeds_to_star_POS_WGRS_20130930_PVa96811.csv Additional information: File Name:ftp://csv_feeds_to_star_POS_WGRS_20130930_PVa96811.csv Error description: Error downloading file(s) csv_feeds_to_star_POS_WGRS_20130930_PVa96811.csv.

Example Email with the Missing Files Error Alert - Unable to Get Status Information for File

Subject: ENVxxx: New=Y: Missing Files: Unable to get status information for file B410JG53JKOCTVLTB410JG51ELEPUEXW.. Possibly the file was not processed.
Body:

Impact: 2 Urgency: 2 Category: Technology Support Sub-Category: Others CI: ================================== correlationId: B40JHI11JL7WHNXU businessTaskId: ClientXXX20140917T070003#xxx_pos ================================== STATUS: FAILED Error description: Unable to get status information for file *B40JHI11JL7WHNXU*B40JGF25IPSTHDTPDATA*.dat. possibly the file was not processed.

Example Email with the Missing Files Error Alert - File Did Not Arrive in Time

Subject: ENVxxx: New=Y: Missing Files Error:file(apa_snalerts11) does not come in time. Please change this message to say "... did not arrive in time."
Body:

Impact: 2 Urgency: 2 Category: Technology Support Sub-Category: Technology Support others CI: ENVxxx ================================== Error:file(apa_snalerts11) does not come in time. workflow:apa_snalerts1;process:apa_snalerts1;

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