Collect and Distribute Logs and Configuration Files

The Send Logs & Configuration option allows you to gather, consolidate, and compress Web Server and Engine logs and configuration files for analysis and distribution via email, FTP, or local PC. This feature also allows gathering of logs for child processes (dependent logs), for example, if MsgService log is selected, the mqsplugin, emailplugin, dbplugin, xmlplugin, and ftpplugin child logs will also be collected. You can change the time/date interval for gathering the logs as needed for better real time information. You can also include and distribute query reports along with logs and configuration files.

Log files distributed via email must be less than 20MB.

The Send Logs & Configuration option provided better and faster issue resolution as follows:

Step by step application is easy to use to gather and deliver log files.
No need to involve users with administrative Web Server and Application Server permissions.
Standard naming convention is enforced to eliminate confusion as to which logs to collect.
Search feature is included to enable collection of previous day's logs and logs stored in backup folders.
Dependent selection option is included to collect logs for child processes.

To collect and distribute logs and configuration files:

In System Management Center, click Diagnostics in the left navigation and click Send Logs & Configuration.
You see the Send Logs & Configuration workspace with Environment as the default.
To collect diagnostic information for all PACE Servers, in the Services middle pane, click Application Tier and then click PACE Servers, check the appropriate check boxes in the right pane, and click Next.
To collect diagnostic information for individual services, in the Services middle pane, click the Application Tier arrow or the Web Server Tier arrow, click the appropriate category and select an instance.
You see all the available services.
Check the appropriate check boxes for one or more services and click Next.
You see the Queries dialog box.
Check the appropriate check boxes for one or more system query or check the Show Groups check box and select a query group. Enter any required query parameters.
Click Next.
You see the Details dialog box. If you selected query information to be included, you will see the Queries icon in this dialog box.
Select the date/time interval and check the Dependents check box if you wish to include logs of child processes. You can also enter a keyword with a wildcard in the Filter text box, if needed. Click Search.
You see the logs and configuration files based on the search criteria you entered. All logs and files are selected by default. Uncheck the logs or files that you do not wish to be included.
Click Next. You see the Delivery dialog box.
Select the delivery method and complete all the required fields. To verify that the delivery method you selected is correctly defined, click Test delivery and click OK in the Upload Status dialog box.
To collect and distribute the logs, configuration files, and query reports to the destination you defined, click Next.
You see the Results dialog box.
To return to the Queries workspace, click the Queries bottom tab.