Research and Resolve Rejected Loopback Details

You can review and resolve rejected loopback details associated with a global process.

After you run a global process manually, you can review the results for the event's loopbacks in the pane at the bottom of the global process panel. You can also review loopback details using the Global Process workspace om Accounting Center or the Loopbacks workspace in Automation Center. After you research the loopback details, you can attempt to resolve the issue, wait for another team to resolve the issue, or take other actions, as appropriate. The exact workflow you follow to research and resolve a rejected loopback depends on many factors, including the type of event, the reason the loopback was rejected, who is responsible for correcting the issue, your organization's workflows, and the way in which your organization uses Eagle's solutions.

Here are two scenarios. In the first  scenario, the loopback fails due to a missing FX rate, according to the error description for the loopback details that you see in the Exception Details tab. If authorized, you then use the Exceptions workspace to perform a Quick Fix for the event that needs repair, which supplies the missing rate and resubmits the rejected event. In a second scenario, the loopback fails due to an accounting period missing for an entity/basis. You see the error description for the loopback details in the Exception Details tab, and, if authorized, you then add the missing accounting period in Accounting Center. You can then use the global process panel or the Global Processes workspace to manually resubmit the global process for the appropriate criteria and ensure it processes successfully. 

To review and resolve rejected results for a global process:

1. Identify the loopbacks for global processes that you want to review while:
   - You are monitoring processed loopbacks.
   - You are running a global process manually. 
   You can view loopback details in the Loopback Details section of the Global Process workspace or the Automation Desk Loopbacks workspace, in the Loopbacks pane of any global process pane, and in the Loopback Details workspace. 

2. Click the row for the loopback you want to review.

3. Click the Details tab, 
   For each rejected row, the Status column shows Rejected (red square). 

4. Right-click the rejected loopback detail row, and then click Show Loopback Details.
   You see the Loopback Message tab for the selected loopback details row. If the loopback is Rejected, you additionally see the Exception Details tab. 

   Open

   

5. Click the Exception Details tab. 
   The Exceptions Details tab provides a snapshot of what is in the rejection queue for this message. You can select the following three tabs: 
   - Message Details. Provides information regarding the data elements and their associated values. Shows Tag ID, Name, and Value.
   - Message Text. Shows the cryptic tag/value data sent to the engine
   - Error. Describes the error that occurred.

6. While you research loopback details, you can do the following:
   - Show and hide message and exception details for loopback details
   - View the message stream for the loopback details 
   - View exception details to identify the reason for a rejection associated with loopback details
   - Close an exception directly for loopback details
   - Override the loopback status 
   - Print or export loopback data
   - Refresh loopback data 
   - Change the maximum number of loopback detail rows

7. If you want to open the Exceptions workspace to repair a problem that caused a rejection, you can either: 
   - In Accounting Center, in the left navigation pane, click Processing and Exceptions > Exceptions. You can then search for the exception you want to repair.
   - Select loopback details and click Show Exception. The Exceptions workspace displays the exceptions for the selected loopback detail. This option is available only when you review loopback details in Automation Center.