Override Loopback Status

While you review loopback details, you can change the loopback status for one or more detail rows from its current status to a status of Overridden. You can use the Loopback Details pane in the Global Process workspace or the Loopbacks Detail workspace to override the loopback status. You can also access loopbacks from the Automation Desk's Loopbacks workspace.

To override loopback status:

1. In Accounting Center, in the left navigation pane, click Processing and Exceptions > Global Processes.
   You see the Global Process workspace. 

2. Identify the loopback you want to view by selecting a summary total or search criteria.
   You see the loopbacks that met your criteria in the Loopbacks pane.

3. In the Loopbacks pane, click a loopback.
   You see rows of detail information for the selected loopback in the Loopback Details pane.

4. Right-click a loopback detail row, and then click Show Loopback Details.
   You see the Loopback Message tab and the Exception Details tab for the selected loopback details row.

5. If you want to view the selected lookback details in their own separate workspace, click Open in full pane mode.
   You see the information previously displayed in the Loopback Details pane in the Loopback Details workspace.

6. Select one or more loopback detail rows, and then click Override Status. 
   You see the Override Loopback Status dialog box. 

7. In the Loopbacks section, select Instances or Batch Identifiers if you want to change the current selection. 
   If a loopback instance or batch identifier apples to multiple loopback rows, you can choose to apply the override based on instance or batch identifier. In that case the system overrides all applicable rows.

8. In  the Status section, review the Original Status and Override Status field values displayed.
   The Original Status shows the current status. The Override Status shows the Overridden status that you plan to apply.

9. Click OK.
   The Status of the selected loopbacks changes to Overridden.