Download Viewer Link Result in Blank Page
- Becky Weinberg (Unlicensed)
An issue may occur when you click the Download Viewer link from Settings Downloads, and a blank page appears instead of the ERX viewer as expected.
This occurs because the new user interface Eagle Portal installation does not contain the ERX Viewer installer by default. Classic Portal includes the ERX Viewer installer. Not including the ERX viewer offers you more flexibility in where the viewer is installed, but it does require an additional implementation task if you deliver ERX format reports to the Portal Inbox. You need to copy the corresponding ERX viewer installer to a location accessible by Portal. The location where you put the viewer is now configurable in PortalConfiguration.exe. The viewer is not overwritten if it is located in a directory that is not used for other files in the Portal. For example, do not put the viewer in web\bin.