To search for loopbacks:
- From the Accounting Desk workspace, click Global Process in the left navigation,
You see the Global Process workspace. - Review the current search criteria displayed in the Loopbacks pane header.
When you open the workspace, you see the search criteria associated with the Loopbacks Summary pane by default. - In the ribbon, click Search, and then click New Search, Last Search, or any saved search. Or, click the Down Chevron in the Loopbacks pane header.
You see the Loopbacks Search Details pane. - Complete the required search criteria.
You can search using the default criteria. Or you can click Add Search Criteria to manage your choice of search criteria. - Click the Search button in the Search Details pane.
In the Loopbacks pane, you see the search results based on the criteria you selected.
Default Loopback Search Options
In the Global Process workspace, when you search for loopbacks, the following fields are available by default in the Loopbacks Search Details pane.
- Last Hours
- Processing Duration
- Entity Id
- Primary Asset ID
- Batch Event ID
- Processing Status
- User
Additional Loopback Search Options
In the Global Process workspace, when you search for loopbacks, you can add the following fields to your search criteria in the Loopbacks Search Details pane.
- Date
- Message Type
- Event Type
- Issue Name
- Asset ID
- Processing Engine
- Engine Group
- IP Address
- Conversion Status
- Processing Center
- DB Partition
Add Comment