To view an SLA history and details:
- In SLA Management, click SLAs in the left navigation.You see all the available SLAs.
- To quickly [find an SLA, click the Find button. To [search for an SLA based on specific criteria, click the Search button.
- Click the SLA you have selected and review its history (if available) in the SLA History bottom pane.
- To view the SLA details, click the SLA and click View.
- In the Define dialog box, review the information and click Next.You cannot edit any information in this dialog box.
- In the Details dialog box, review the information and click Next.You cannot edit any information in this dialog box.
- In the Validate dialog box, review the information and test the SLA as needed.
- Click Back to return to the previous dialog box or click Cancel to close out of the SLA.
- If needed, [refresh, print, or export the information displayed in the workspace.