In the Eagle product suite, Automation Center and System Management Center are used to manage SLAs and KPIs.
In Automation Center, you can [create and manage SLAs and SLA groups as groups as well as [manage KPIs and KPI attributes. You can also [monitor current day SLAs in Automation Desk's Monitor workspace. In System Management Center, you can [ run historical SLA reports via the SLA system queries.
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| You need special user permissions to create and monitor SLAs in Automation Center and to run SLA reports in System Management Center. |
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