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In the Eagle product suite, Automation Center and System Management Center are used to manage SLAs and KPIs.
In Automation Center, you can create and manage SLAs and SLA groups as well as manage KPIs and KPI attributes. You can also monitor current day SLAs in Automation Desk's Monitor workspace. In System Management Center, you can run historical SLA reports via the SLA system queries.

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You need special user permissions to create and monitor SLAs in Automation Center and to run SLA reports in System Management Center.

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