View Loopbacks and Loopback Details for a Loopbacks Summary Total

You can select one of the summary totals displayed in the Loopbacks Summary pane to view the loopbacks and/or loopback details associated with that status. You can view loopbacks a specific processing status associated with a submit time interval or processing duration. If the loopbacks quantity for a given status is not null, you can view the corresponding loopbacks in the Loopbacks or Loopback Details panes.

To view loopbacks for a Loopbacks Summary total:

1. From the Accounting Desk, click Global Process in the left navigation.
   You see the Global Process workspace. At the top is the Loopback Summary pane. You see the total number of loopbacks for each processing status for both the submit time interval and the processing duration. A combined total for the time interval and for the processing duration also appears at the bottom of each column.
   
2. In the Total Generated area, to view loopbacks processed as of the time interval displayed in the pane heading, do one of the following. By default the time interval is as of Last 24 hours.
   - Click the Pending, Processed, Rejected, Overridden, or Total.
   - Right-click Pending, Processed, Rejected, Overridden, or Total, and then click Show Loopbacks.
   You see the loopbacks and loopback details that met your criteria in the Global Process workspace's Loopbacks pane and Loopback.
3. Repeat this process to view loopbacks for another summary total.

View Loopback Details for a Loopbacks Summary Total

You can select the processing status associated with one of the summary totals displayed in the Loopbacks Summary pane to view loopback details associated with that status in the Loopback Details workspace. 

To view loopbacks for a Loopbacks Summary total:

1. From the Accounting Desk, click Global Process in the left navigation.
   You see the Global Process workspace. At the top is the Loopback Summary pane. You see the total number of loopbacks for each processing status for both the submit time interval and the processing duration. A combined total for the time interval and for the processing duration also appears at the bottom of each column.
   
2. In the Total Generated area, to view loopbacks processed as of the time interval displayed in the pane heading, do one of the following. By default the time interval is as of Last 24 hours.
   - Click the Pending, Processed, Rejected, Overridden, or Total. 
   - Right-click Pending, Processed, Rejected, Overridden, or Total, and then click ShowLoopbacks.
   You see the loopbacks and loopback details that met your criteria in the Global Process workspace's Loopbacks pane and Loopback Detals pane.
3. Repeat this process to view loopbacks for another summary total.

Change the Loopbacks Summary Total Criteria

The Loopbacks Summary pane displays metrics for jobs that were processed and rejected as of a specified time frame. It displays loopback summary totals that ran over the course of that last day, that is, in the last 24 hours, by default. You can change the time frame used to generate these metrics.

To change the Loopbacks Summary totals:

1. From the Accounting Desk workspace, click Global Process in the left navigation, 
   You see the Global Process workspace.
2. In the Loopbacks Summary pane, click the icon to the right of the pane name. 
   You see the Loopback Summary Settings dialog box. By default, Last 24 hours is selected.
3. Do one of the following:
   - Select Specific Date and choose a different date. 
   - Select Last ### hours and enter the number of hours.
4. Select the Use Sampling check box to display approximate results for the Loopback Summary pane metrics. Otherwise, clear the check box to display exact results. 
   You can choose this option to increase performance time when the metrics apply to a large amount of data.
5. Click OK.
   You see the date or number of hours you selected in the pane name. The metrics change to reflect your settings.

Search for Loopbacks

In the Global Process workspace, you can use the Loopbacks Search Defail pane to specify your search critiera used to monitor loopbacks. The Loopbacks pane displays the status of each job that meets your criteria. 

To search for loopbacks:

1. From the Accounting Desk workspace, click Global Process in the left navigation, 
   You see the Global Process workspace. 
2. Review the current search criteria displayed at the top of the Loopbacks pane. 
3. Click Search, and then click New Search, Last Search, or any saved search. Or, cick the Down Chevron to the right of the Loopbacks pane. 
   You see the Search Details pane.
4. Complete the required search criteria. 
   You can search using the default criteria. Or you can click Add Search Criteria to manage your choice of search criteria.
5. Click the Search button in the Search Details pane.
   In the Loopbacks pane, you see the search results based on the criteria you selected.