To edit an SLA group:
- In SLA Management, click SLA Groups in the left navigation.You see all the available SLA groups.
- To quickly [find an SLA, click the Find button. To [search for an SLA based on specific criteria, click the Search button.
- Click the SLA group you wish to edit and click Edit.Note that locked groups cannot be edited.
- In the Edit SLA Group dialog box, you can changeĀ the client name and the group description, but you cannot change theĀ group name.
- Click Save to save the updated SLA group.