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To create a new SLA group:

  1. In SLA Management, click SLA Groups in the left navigation.
    You see a list of all the SLA groups. 

  2. Click Create New and select SLA Group.

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  1. Create New SLA DropdownImage Added

  2. In the Create SLA Group dialog box, enter the new group name, click the drop down to select the client name, and enter a description.
    Since the group is new, there are no associated SLAs.

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  1. Create SLA Group Dialog BoxImage Added

  2. Click Save to save the new SLA group.