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The Loopbacks Summary pane in the Global Process workspace displays summary totals for each loopback processing status associated with a submit time interval and/or processing duration. You can view summary totals, and change the summary total criteria. You can also select specific totals to view loopbacks and/or loopback details that correspond to a selected summary total.

The Loopbacks Summary pane time interval can reflect the Last Hours or Date you processed the loopbacks. The processing duration specifies the length of time the process took to complete.

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WRITERS NOTE: Is the processing duration related to the Last 24 hours? That is, did it take less than 10 minutes to process and it was submitted within the last 24 hours?

 

View Loopbacks

and Loopback Details

for a Loopbacks Summary Total

In the Global Process workspace, you can select one of the summary totals displayed in the Loopbacks Summary pane to view the loopbacks and/or loopback details associated with that status. You can view loopbacks a specific processing status associated with a submit time interval or processing duration. If the loopbacks quantity for a given status is not null, you can view the corresponding loopbacks in the Loopbacks or Loopback Details pane.

To view loopbacks for a Loopbacks Summary total:

From the
  1. In Accounting

Desk, click Global Process in
  1. Center, in the left navigation pane, click Processing and Exceptions > Global Processes.
    You see the Global Process workspace. At the top is the Loopback Summary pane. You see the total number of loopbacks for each processing status for both the submit time interval and the processing duration. A combined total for the time interval and for the processing duration also appears at the bottom of each column.

Global Process workspace Loopbacks Summary paneImage Removed
  1. Global Process workspace Loopbacks Summary paneImage Added
  2. In the Total Generated area, to view loopbacks processed as of the time interval displayed in the pane heading, do one of the following. By default the time interval is as of Last 24 hours.
    - Click

the Loopbacks
  1. PendingProcessedRejectedOverridden, or Total.
    - Right-click PendingProcessedRejectedOverridden, or Total, and then click

Show 
  1. Show Loopbacks.
    You see the loopbacks

and loopback details
  1. that met your criteria in the

Global Process workspace's
  1. Loopbacks pane

and Loopback
  1. .

  2. In the Processing Duration area, to view loopbacks processed during the duration displayed in the pane heading, do one of the following. By default the processing duration section name is Less 10 min.
    - Click

the 

View Loopback Details Only for a Loopbacks Summary Total

In the Global Process workspace, you can select one of the summary totals displayed in the Loopbacks Summary pane to view loopback details associated with that status in the Loopback Details workspace. The Loopback Details workspace shows only loopback details. It does not allow you to view corresponding loopbacks for those details. You can view loopbacks a specific processing status associated with a submit time interval or processing duration. If the loopbacks quantity for a given status is not null, you can view the corresponding details in the Loopback Details pane.

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WRITERS NOTE: What is the advantage of going straight to Loopback Details page?

To view loopback details only for a Loopbacks Summary total:

  • From the Accounting Desk, click Global Process in the left navigation.
    You see the Global Process workspace. At the top is the Loopback Summary pane. You see the total number of loopbacks for each processing status for both the submit time interval and the processing duration. A combined total for the time interval and for the processing duration also appears at the bottom of each column.
    Global Process workspace Loopbacks Summary paneImage Removed
  • In the Total Generated area, to view loopbacks processed as of the time interval displayed in the pane heading, right-click PendingProcessedRejectedOverridden, or Total, and then click Show Loopback Details.  
    By default the time interval is as of Last 24 hours.
    You see the loopbacks and loopback details
    1. PendingProcessedRejectedOverridden, or Total
      - Right-click PendingProcessedRejectedOverridden, or Total, and then click 

    Show Loopbacks.
    You see the loopbacks and loopback details that met your criteria in the Loopbacks pane and Loopback.Details pane.
    1. Show Loopbacks.
      You see the loopbacks that met your criteria in the

    Global Process workspace's
    1. Loopbacks pane

    and Loopback Detals pane
    1. .

  • Repeat this process to view loopbacks for another summary total.
  • Change

    the

    Loopbacks Summary

    Total Criteria

    Settings

    The Loopbacks Summary pane displays metrics for jobs that were processed and rejected as of a specified time frame. It displays loopback summary totals that ran over the course of that last day, that is, in the last 24 hours, by default. You can change the time frame used to generate these metrics.

    To change

    the

    Loopbacks Summary

    totals

    settings:

    From the
    1. In Accounting

    Desk workspace, click Global Process in
    1. Center, in the left navigation

    1. pane, click Processing and Exceptions > Global Processes.
      You see the Global Process workspace.

    2. In the Loopbacks Summary pane, click the icon to the right of the pane name. 
      You see the

    Loopback
    1. Loopbacks Summary Settings dialog box. By default, Last 24 hours is selected.

      Loopbacks Summary Settings dialog boxImage Added
    2. Do one of the following:
      - Select Specific Date and choose a different date. 
      - Select Last ### hours and enter the number of hours.

    3. Select the Use Sampling check box to display approximate results for the Loopback Summary pane metrics. Otherwise, clear the check box to display exact results. 
      You can choose this option to increase performance time when the metrics apply to a large amount of data.

    4. Click OK.
      You see the date or number of hours you selected in the pane name. The metrics change to reflect your settings.

    Search for Loopbacks

    In the Global Process workspace, you can use the Loopbacks Search Defail pane to specify your search critiera used to monitor loopbacks. The Loopbacks pane displays the status of each job that meets your criteria. 

    To search for loopbacks:

  • From the Accounting Desk workspace, click Global Process in the left navigation, 
    You see the Global Process workspace. 
  • Review the current search criteria displayed at the top of the Loopbacks pane. 
  • Click Search, and then click New SearchLast Search, or any saved search. Or, cick the Down Chevron to the right of the Loopbacks pane. 
    You see the Search Details pane.
  • Complete the required search criteria. 
    You can search using the default criteria. Or you can click Add Search Criteria to manage your choice of search criteria.
  • Click the Search button in the Search Details pane.
    In the Loopbacks pane, you see the search results based on the criteria you selected.