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changes.mady.by.user Former user

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changes.mady.by.user Jacob Mathews (Deactivated)

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To view an SLA group:

  1. In SLA Management, click SLA Groups in the left navigation.
    You see all the available SLA groups.

  2. To quickly find an SLA group, click the Find button. To search for an SLA group based on specific criteria, click the Search button.

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  1. Search for SLA GroupsImage Added

  2. Click the SLA group you wish to view and click View.

  3. In the View SLA Group dialog box, review the information.
    You cannot edit any information in this dialog box.

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  1. View SLA Group DialogImage Added

  2. Click Cancel to close out of the View SLA Group dialog box.

  3. If needed, refresh, print, or export the information displayed in the workspace.