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Service Level Agreements (SLAs) allow you to define benchmarks and monitor timelines, quality levels, and service expectations across the entire Eagle product suite. With SLA Management, you can create two types of SLAs, business SLAs and technical SLAs. Examples of business SLAs may include targeting a specific number of NAVs to be processed by a certain deadline, specific Start of Day (SOD) and End of Day (EOD) for jobs, performance calculations, number of reconciliations, number of exceptions by vendor, etc. Examples of technical SLAs may include targeting to process a specific number of records per second or to maintaining certain user response times. For technical SLAs, you will need to capture and evaluate record counts, event processing speeds, query speed, etc.

SLA groups allow you to efficiently manage related business or technical SLAs. For example, you can quickly lock, unlock, or migrate an SLA group and all the individual SLAs that belong to that group.

You can manage SLAs and SLA groups as follows:

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