To copy an SLA group to create a new group: Anchor top top
- In SLA Management, click SLA Groups in the left navigation.
You see all the available SLA groups. - To quickly [find an SLA group, click the Find button. To [search for an SLA group based on specific criteria, click the Search button.
- Click the SLA group you wish to copy and click Duplicate.
- In the Duplicate SLA Group dialog box, enter the new SLA group name, click the drop down to select a different client if needed, and enter a new description.
- Click Save to save the new SLA group.
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